Frequently Asked Questions
Everything you need to know about shopping wholesale for your home.
What is the minimum order quantity for wholesale pricing?
To maintain our competitive wholesale rates, we require a minimum opening order of $500. Subsequent reorders have a lower minimum of $250.
Do you offer bulk shipping discounts for large furniture items?
Yes, we provide tiered freight shipping rates. Orders exceeding $2,500 qualify for flat-rate shipping, and orders over $5,000 are eligible for free standard LTL delivery within the continental US.
What is your return policy for damaged or defective home goods?
Items damaged during transit or those with manufacturing defects must be reported within 7 business days of delivery. Please provide photo documentation to receive a full credit or replacement.
Are your products compliant with safety and quality standards?
All Charlie's Wholesale products undergo rigorous quality control. Our textiles are OEKO-TEX certified, and our furniture meets all US consumer safety standards regarding lead and formaldehyde emissions.
How long does it take for my order to be processed and shipped?
In-stock items typically ship within 3-5 business days. For large-scale home decor orders or custom upholstery, lead times can range from 4 to 8 weeks depending on current production volume.
Can I request fabric swatches or material samples before ordering?
Absolutely. We offer sample kits for our primary linen, velvet, and wood finishes to ensure the quality meets your project requirements before you commit to a bulk purchase.